FAQS

Learn more about Tickets, the Show, Venue and Access facilities.

Ticketing

Tickets are now on sale for the production. Simply click the BOOK NOW button to book your tickets online through ATG Tickets. 

You are able to purchase your ticket through the usual debit/credit card methods as well as Apple Pay, Google Pay and PayPal. You can also redeem ATG Gift Vouchers and Theatre Tokens. If you are redeeming Theatre Tokens, click here for more details.

A £3.80 transaction charge is applicable.

The best number to call with phone enquiries is 0333 009 6690.

All tickets will be emailed to the email address that you register during the booking process. Tickets will be sent to you 48 hours prior to the performance and not before. 

There are no family group prices for the show. Tickets are only available individually.

Yes, in order to ensure everyone has fair access to tickets, you can purchase a maximum of 6 tickets.

Yes there is! Weekly you can win up to 2 x £19.59 tickets for performances the following week and could include the front row. Download the TodayTix App to to enter. Find out more on our Shadow Seats page

If you are unable to attend a performance you can exchange your tickets up to 48hrs prior to the performance.  Tickets are non-refundable as per ATG’s terms and conditions. If you need assistance with your booking please refer to ATG’s Help page where you can find out more.

All tickets will be emailed as e-tickets 2 weeks out to the performance to the email address that you register during the booking process. We advise you double check the email you enter to ensure it is correct.

Tickets are available for group purchase via Groupline. You are able to view these exclusive group rates and book through on the Groupline website. 

Download and print off this Gift Voucher for the show – Download here

Venue

You will be able to locate the Phoenix Theatre at the following address – Charing Cross Road, London WC2H 0JP. For further details and a link to find the location visit the Ticket Info page here.

The Phoenix Theatre accessible entrance is at the side of the building on Flitcroft Street. This gives step-free access from street level to Row A of the Dress Circle (high numbers side), Box C and the accessible toilet. There is no on-site parking available. Phoenix Street, in front of the Main Entrance, is suitable for drop-off and taxis can be hailed from Charing Cross Road.

We are looking forward to presenting Captioned, Audio Described and BSL performances for Stranger Things: The First Shadow on the following dates:

Saturday 10 February 2024 13:00 – Audio Described

Saturday 17 February 2024 13:00 – Captioned

Saturday 24 February 2024 13:00 – British Sign Language Interpreted (BSL)

For further information, you can contact ATG Tickets Access Team here.  

Show Information

The running show time is 3 hours including an interval. 

You can view the full cast and creative team for the show our our cast and creative page.

Further information on the show will be made available prior to the first performances. Sign up to the Stranger Things: The First Shadow mailing list to be the first to know.

There are currently no plans to have the show outside of London.

There are currently no plans to have the show outside of London.

The play is set within the world and mythology of Stranger Things. A good guide would be to check if you and your party are comfortable with the level of content within the TV show. We would recommend 12+.  Under 5s not permitted.  Under 16s must be accompanied by an adult. 

This production contains gunfire audio, loud noises and explosions, haze and smoke, flashing lights and strobe, and strong language. There are depictions of various mental health conditions and disorders. If you have any queries about effects in the show fill out this form: https://help.atgtickets.com/hc/en-gb/requests/new

We would recommend 12+.  Under 5s not permitted.  Under 16s must be accompanied by an adult.

A new character to the Stranger Things story, you’ll meet Bob Newby’s sister Patty on the stage. 

Set 24 years before we meet them in Stranger Things, the play will feature Hopper, Joyce and Bob Newby in their senior year at Hawkins High School. And we can’t forget, Henry Creel will be a freshman when we turn back the clocks in Hawkins to 1959. 

The short answer is: yes! Head to the theatre to experience the canon event and see for yourself how everything is connected. 

Accessibility

The Phoenix Theatre accessible entrance is at the side of the building on Flitcroft Street. This gives step-free access from street level to Row A of the Dress Circle (high numbers side), Box C and the accessible toilet. There is no on-site parking available. Phoenix Street, in front of the Main Entrance, is suitable for drop-off and taxis can be hailed from Charing Cross Road.

We are looking forward to presenting Captioned, Audio Described and BSL performances for Stranger Things: The First Shadow on the following dates:

Saturday 10 February 2024 13:00 – Audio Described

Saturday 17 February 2024 13:00 – Captioned

Saturday 24 February 2024 13:00 – British Sign Language Interpreted (BSL)

For further information, you can contact ATG Tickets Access Team here.  

To book online please join our Access Scheme in advance. You can find the information you need on the ATG Tickets website. When you visit the seat map you will find the available accessible seats for each performance and essential companion tickets where applicable. We also have a helpful guide to booking accessible seats online

To book accessible seats by phone please call the ATG Tickets Accessibility line on 033 009 5399. The ATG Tickets Team are available from 9am to 8pm Monday to Sunday; Bank holidays may vary. 

You can also book by phone on 0800 912 6971 or in person at the Box Office at the Phoenix Theatre located on Phoenix Street, just inside the Phoenix Theatre Main Entrance, on the left-hand side of the foyer. 

Please note we ask for proof of eligibility for free Essential Companion tickets and this scheme is managed by Nimbus Disability on our behalf. Full details of the scheme and how to register are available on the ATG Tickets Website

You can also contact ATG’s Access Team here

Accessibility information is available from the Phoenix Theatre web page.

There is further information available on a number of accessibility topics in the Accessibility section of our website.